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Performance Appraisals- Giving and Receiving Feedback Constructively

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Author

sakshi

Performance appraisals are not just annual rituals; they are crucial moments that influence employee development, team dynamics, and overall organisational success. When conducted effectively, they promote trust, inclusivity, and alignment with diversity, equity, and inclusion (DEI) initiatives in the workplace. However, if handled poorly, these appraisals can lead to bias, disengagement, and higher turnover rates.
Let’s examine how to provide and receive feedback in a constructive manner while ensuring our practices are grounded in DEI principles.

Why Constructive Feedback Matters in Performance Appraisals

Performance appraisals work best when feedback is specific, actionable, and empathetic. When done right, they boost employee morale and drive company success. However, ineffective or biased evaluations can have serious consequences.

Here’s why fair and constructive feedback is crucial:

Constructive feedback isn’t just about improvement—it helps create a workplace where employees feel valued, supported, and empowered to grow.

Giving Feedback: The DEI Lens

  1. Use the SBI Model (Situation-Behavior-Impact)
  • Situation: “During last week’s client presentation…”
  • Behaviour: “You spoke too fast and avoided eye contact.”
  • Impact: “This made the client less engaged.”
    This structure minimises bias by focusing on observable actions, not personality.
  1. Balance Praise and Growth
  • Start with strengths: “Your data analysis in the Q4 report was exceptional.”
  • Transition gently: “Let’s work on simplifying technical jargon for cross-team clarity.”
  • Close with encouragement: “I’m confident you’ll excel—just like you did with the onboarding project.”
  1. Avoid Destructive Language
  • ❌ “You’re disorganized.”

✅ “Using a project tracker could help prioritize deadlines.”
Destructive feedback erodes confidence; constructive feedback aligns with DEI initiatives at work by respecting individuality.

Receiving Feedback: Building a Growth Mindset

  1. Practice Active Listening
  • Pay attention to verbal and non-verbal cues.
  • Reflect your understanding for clarity: “You’re suggesting I delegate tasks earlier to avoid bottlenecks?”
  1. Separate Emotion from Insight
  • View feedback as data, not judgment. For example:
  • “My manager noted I dominate meetings—how can I create space for others?”
  1. Act and Follow Up
  • Share your plan: “I’ll pause and ask for inputs from other team members.”
  • Schedule a check-in to discuss progress.

DEI Initiatives at Work: Combating Bias in Performance Appraisals

Favouritism and unconscious bias often skew appraisals. Here’s how DEI initiatives at work can help:
  1. Train Leaders on Recognizing Bias
  • Teach managers to recognise bias (e.g., affinity bias toward employees with similar backgrounds) and mitigate against it.
  1. Review Performance Management processes
  • Look at data around promotions, increments, and other modes of advancement in the workplace and check if they are equitable.
  1. Track DEI Metrics
  • Monitor appraisal outcomes by demographics. For example:
    • Are women receiving equitable promotion feedback?
    • Do neurodiverse employees feel supported?

How Can Kelp Help Your Organisation?

At Kelp, we believe that effective leadership is the foundation of fair performance appraisals. That’s why our Diversity, Equity, and Inclusion (DEI) and Leadership Training programs are designed to help organisations build inclusive leadership skills that foster equitable evaluations and employee growth.
We customise our services to fit your specific needs—whether you’re looking to establish fair appraisal frameworks, strengthen DEI initiatives, or develop leaders who champion workplace equity. Whether you’re just beginning your DEI journey or need expert guidance to enhance your existing practices, Kelp is your ideal partner.

Conclusion

Performance appraisals rooted in constructive feedback and DEI initiatives don’t just improve individual performance—they build cultures where every employee feels valued. By addressing favouritism, creating objective and transparent processes, and prioritising inclusivity, organisations can turn appraisals into engines of growth and belonging.

Kelp empowers teams to make this shift. Ready to redefine your approach? Let’s ensure your next performance appraisal cycle is both equitable and transformative.

“Feedback is the breakfast of champions.”  – Ken Blanchard

Let’s make it nourishing for everyone.

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Head – Client Relations

Gomathi Venkatasubramanian is a seasoned client relations and strategy leader with over nine years of experience in sales, client engagement, and conflict resolution. As the Head of Client Relations, Gomathi and her team ensure that every Kelp client enjoys excellence in service delivery and engagement.  With her vast product knowledge, Gomathi takes pride in being able to go beyond the call to action and provide innovative solutions and services to clients that align with their people and business goals.

Prior to Kelp, Gomathi worked with organizations across the sales and presales cycles thereby acquiring a deep understanding of the process and how to shift from a sales to a solutions mindset.  That has helped her in honing her unique style in building client relations and trust.

Beyond her professional pursuits, Gomathi enjoys traveling and exploring new destinations, embracing different cultures and perspectives. She also finds solace in Indian music, which serves as a source of relaxation and inspiration.

 

Navneet Chugh

Director & Entrepreneur

Navneet, Managing Partner of Chugh LLP, offers global legal and tax services with 575 employees. An Attorney, CPA, and MBA from USC, he founded SABA and TiE Southern California and serves on multiple boards globally.

Bhaskaran MR

Director & Entrepreneur

Baskaran Rajaraman is an entrepreneur with interests in real estate, healthcare, and eCommerce. He has previously consulted with Krossark, Citrisys, Booz Allen, and Hamilton, and Polaris on BFSI, eCommerce, and logistics.

Manju Manocha

Head - Business Development

Manju, Head of Business Development at Kelp, drives sales strategy and growth. An HR expert with a master’s in Personnel Management, she has worked with Mphasis, BMC, Syntel, and WNS.

Smita Mukharjee

Head – DEI Center of Excellence

Smita is a dynamic and experienced DEI and Learning Consultant with a unique blend of academic expertise and practical application. With an MBA from the University of Mumbai and an M.Phil from the esteemed Tata Institute of Social Sciences, she is currently pursuing a PhD.

Smita brings with her over a decade and a half of experience across both academia and corporate training and has helped shape the learning journeys of professionals across industries. Her expertise spans human behaviour, training and development, research, and organizational diagnostics. Smita’s research has been showcased at prestigious institutions, including IIM Indore, IIM Bangalore, IIM Trichy, and Nirma University..

Passionate about fostering diversity and inclusion, Smita brings an engaging approach to training, blending research-driven insights with interactive methodologies. Beyond her professional commitments, she enjoys exploring new cultures and perspectives through travel, always seeking to broaden her understanding of the world.

Shalu Salwan

Chief Operating Officer

Shalu, an MBA from ISB, leads operations and product development at Kelp, focusing on efficiency and impact. Passionate about L&D, DEI, and PoSH, she thrives on adventure—whether scaling mountains or exploring the ocean.

Elango R

Global Leader

Elango, Global CHRO and Business Head at MphasiS, grew the company from $12 million to over a billion. He led key integrations, integrated CSR practices, and has held leadership roles at Raheja Group, UB Group, and Bank of America.

Rangan Mohan

Veteran Executive Coach

Rangan Mohan, an executive coach with 30 years of experience, has held CEO roles at MphasiS and Hinduja Global Solutions. A graduate of Madras University and IIM Ahmedabad, he is now a director and consultant.

Deepa Padmanaban

Head – Learning Solutions and PoSH Center of Excellence

Deepa, an MBA and Certified PoSH trainer, excels in client experience and HR. At Kelp, she fosters inclusivity through collaboration. Passionate about singing and voice artistry, she also announces for All India Radio.