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Performance appraisals are not just annual rituals; they are crucial moments that influence employee development, team dynamics, and overall organisational success. When conducted effectively, they promote trust, inclusivity, and alignment with diversity, equity, and inclusion (DEI) initiatives in the workplace. However, if handled poorly, these appraisals can lead to bias, disengagement, and higher turnover rates.
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Gomathi Venkatasubramanian is a seasoned client relations and strategy leader with over nine years of experience in sales, client engagement, and conflict resolution. As the Head of Client Relations, Gomathi and her team ensure that every Kelp client enjoys excellence in service delivery and engagement. With her vast product knowledge, Gomathi takes pride in being able to go beyond the call to action and provide innovative solutions and services to clients that align with their people and business goals.
Prior to Kelp, Gomathi worked with organizations across the sales and presales cycles thereby acquiring a deep understanding of the process and how to shift from a sales to a solutions mindset. That has helped her in honing her unique style in building client relations and trust.
Beyond her professional pursuits, Gomathi enjoys traveling and exploring new destinations, embracing different cultures and perspectives. She also finds solace in Indian music, which serves as a source of relaxation and inspiration.
Smita is a dynamic and experienced DEI and Learning Consultant with a unique blend of academic expertise and practical application. With an MBA from the University of Mumbai and an M.Phil from the esteemed Tata Institute of Social Sciences, she is currently pursuing a PhD.
Smita brings with her over a decade and a half of experience across both academia and corporate training and has helped shape the learning journeys of professionals across industries. Her expertise spans human behaviour, training and development, research, and organizational diagnostics. Smita’s research has been showcased at prestigious institutions, including IIM Indore, IIM Bangalore, IIM Trichy, and Nirma University..
Passionate about fostering diversity and inclusion, Smita brings an engaging approach to training, blending research-driven insights with interactive methodologies. Beyond her professional commitments, she enjoys exploring new cultures and perspectives through travel, always seeking to broaden her understanding of the world.
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