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Maximizing Your Investment: A Comprehensive Guide to Evaluating Your EAP’s Impact

Table of Contents

Author

Kelp

In a recent Deloitte study, the detrimental effects of poor employee mental health were estimated to cost Indian businesses approximately $14 billion annually. This staggering sum encompasses reduced productivity, increased absenteeism, and higher attrition rates.

  • Cost of absenteeism:14,000 crore ($1.9 billion)
  • Cost of presenteeism:51,000 ($6.6 billion)
  • Cost of attrition:45,000 ($5.9 billion)

With India accounting for nearly 15% of the global mental health burden as per the WHO, the importance of Employee Assistance Programs (EAPs) becomes evident.

While the benefits of content and satisfied employees are acknowledged, justifying EAP expenses can be challenging due to their intangible nature. To address this, it’s crucial to identify measurable aspects of an EAP’s success.

So what are some measurable aspects of an EAP?

Estimating the effect tiveness of an EAP involves examining various factors. Here are a few key metrics through which success can be measured:

  • Utilization Rate of the program

Gauge the program’s success by the number of employees actively accessing its services. Higher utilization indicates awareness and understanding, while lower rates signal a need for improved communication on well-being.

  • Employee Feedback

Gather insights through surveys or focus group discussions to qualitatively measure effectiveness and satisfaction. Regular feedback enables organizations to monitor changes in employee well-being.

  • Absenteeism and Presenteeism rates

Analyze changes in absenteeism and presenteeism rates before and after implementing the EAP. Reductions indicate improved personal challenge management, healthy work engagement, and increased productivity

  • Employee Satisfaction and Engagement Rates

Conduct engagement surveys to assess overall job satisfaction and organizational engagement. An effective EAP should positively impact these crucial factors.

  • Business Impact

Compare pre- and post-implementation data on key business metrics such as productivity, attrition rates, healthcare costs, and workplace incidents. Quantitative measures showcase the program’s impact on organizational success

  • Benchmarking

Evaluate your EAP against industry standards and best practices. This comparative analysis highlights areas for improvement, offering insights to enhance your EAP strategy.

  • Continuous Improvement

Act on gathered feedback and adjust the EAP according to data, ensuring its adaptability to evolving organizational needs. The ability to evolve is a key metric for success.

While financial metrics provide valuable insights, collaboration with program stakeholders is essential to uncover the myriad intangible benefits an EAP provides. Explore the full potential of your EAP, optimizing its impact on both employee well-being and organizational success.

At KelpHR we believe that having a safe, inclusive and happy workplace is the key to business transformation and growth and physical as well as mental health and wellness is the key to healthy and happy employees and workforces.Our Employee Assistance Program – Bliss provides a host of offerings for the well being of your employees. To dive deeper into the world of Bliss, visit us at https://www.kelphr.com/employee-assistance-program.html.

About KelpHR

KelpHR was incorporated in 2013 to provide the best HR solutions to organizations, and to improve workplace culture across the board. Over the last 10 years, we have serviced more than 700 clients in India and a few overseas, across various industries in the areas of PoSH (prevention of sexual harassment at workplace), D, E & I (Diversity, Equity & Inclusion) and EAP. But the common objective of all of these services is to build safer, happier, inclusive and productive workplaces.

For our services related to Prevention of Sexual Harassment (PoSH), Diversity, Equity and Inclusion (D,E &I) or Employee Assistance programs (EAP) do get in touch with us at info@kelphr.com, call +91-95001-29652 and we’d be able to help you with customized offerings suited to your organization.

 References

What’s the ROI on an EAP?

https://www.peoplematters.in/article/employee-relations/unhealthy-cost-poor-employee-mental-health-costs-india-inc-around-14-billion-yearly-35231

https://hr.economictimes.indiatimes.com/news/workplace-4-0/employee-wellbeing/poor-mental-health-of-employees-costs-indian-employers-14-bn-yearly-deloitte-survey/94075478

https://www.business-standard.com/article/current-affairs/poor-mental-health-of-employees-costs-indian-firms-14-bn-yearly-survey-122090800661_1.html

https://www.corporatewellnessmagazine.com/article/employee-assistance-programs-evaluating-success-and-roi-in-your-workplace

 

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Gomathi Venkatasubramanian

Head – Client Relations

Gomathi Venkatasubramanian is a seasoned client relations and strategy leader with over nine years of experience in sales, client engagement, and conflict resolution. As the Head of Client Relations, Gomathi and her team ensure that every Kelp client enjoys excellence in service delivery and engagement.  With her vast product knowledge, Gomathi takes pride in being able to go beyond the call to action and provide innovative solutions and services to clients that align with their people and business goals.

Prior to Kelp, Gomathi worked with organizations across the sales and presales cycles thereby acquiring a deep understanding of the process and how to shift from a sales to a solutions mindset.  That has helped her in honing her unique style in building client relations and trust.

Beyond her professional pursuits, Gomathi enjoys traveling and exploring new destinations, embracing different cultures and perspectives. She also finds solace in Indian music, which serves as a source of relaxation and inspiration.

 

Navneet Chugh

Director & Entrepreneur

Navneet, Managing Partner of Chugh LLP, offers global legal and tax services with 575 employees. An Attorney, CPA, and MBA from USC, he founded SABA and TiE Southern California and serves on multiple boards globally.

Bhaskaran MR

Director & Entrepreneur

Baskaran Rajaraman is an entrepreneur with interests in real estate, healthcare, and eCommerce. He has previously consulted with Krossark, Citrisys, Booz Allen, and Hamilton, and Polaris on BFSI, eCommerce, and logistics.

Manju Manocha

Head - Business Development

Manju, Head of Business Development at Kelp, drives sales strategy and growth. An HR expert with a master’s in Personnel Management, she has worked with Mphasis, BMC, Syntel, and WNS.

Smita Mukharjee

Head – DEI Center of Excellence

Smita is a dynamic and experienced DEI and Learning Consultant with a unique blend of academic expertise and practical application. With an MBA from the University of Mumbai and an M.Phil from the esteemed Tata Institute of Social Sciences, she is currently pursuing a PhD.

Smita brings with her over a decade and a half of experience across both academia and corporate training and has helped shape the learning journeys of professionals across industries. Her expertise spans human behaviour, training and development, research, and organizational diagnostics. Smita’s research has been showcased at prestigious institutions, including IIM Indore, IIM Bangalore, IIM Trichy, and Nirma University..

Passionate about fostering diversity and inclusion, Smita brings an engaging approach to training, blending research-driven insights with interactive methodologies. Beyond her professional commitments, she enjoys exploring new cultures and perspectives through travel, always seeking to broaden her understanding of the world.

Shalu Salwan

Chief Operating Officer

Shalu, an MBA from ISB, leads operations and product development at Kelp, focusing on efficiency and impact. Passionate about L&D, DEI, and PoSH, she thrives on adventure—whether scaling mountains or exploring the ocean.

Elango R

Global Leader

Elango, Global CHRO and Business Head at MphasiS, grew the company from $12 million to over a billion. He led key integrations, integrated CSR practices, and has held leadership roles at Raheja Group, UB Group, and Bank of America.

Rangan Mohan

Veteran Executive Coach

Rangan Mohan, an executive coach with 30 years of experience, has held CEO roles at MphasiS and Hinduja Global Solutions. A graduate of Madras University and IIM Ahmedabad, he is now a director and consultant.

Deepa Padmanaban

Head – Learning Solutions and PoSH Center of Excellence

Deepa, an MBA and Certified PoSH trainer, excels in client experience and HR. At Kelp, she fosters inclusivity through collaboration. Passionate about singing and voice artistry, she also announces for All India Radio.